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Customer Surveys & Performance Management


Measurement Methods and Performance management in Organizations

Measurement Methods in organizations are used for evaluation and feedback, and are an integral part of the wider organizational processes with regard to the internal and external environment of the organization.

Tmurot TPS enables organizations to utilize advanced methods for managing a variety of measurement and performance processes, enabling continuous access to products that integrate information from various sources into a managerial outlook that combines “internal and external” reflection directly to every manager’s desk. “External reflection” refers to various customer surveys while “Internal reflection” uses a survey of the four main HR management processes: organizational and engagement surveys, personal performance management and performance appraisal, internal organizational service and interfaces surveys and knowledge and learning management in the organization.

Organizations maintain measurement processes as part of their organizational agenda and demonstrate in a constructive and systemic way the dialogue processes between the organization and its customers (customer surveys) and between the employees and the organization.
‘Tmurot’ has developed a system that portrays an integrative picture combining looking “outward” through customer surveys and “inward” through the organization’s main processes.

Looking “Inward” – How organizations, teams, units and individuals exhaust their potential and maximize their performance

There are a number of central processes through which organizations connect their needs, their strategic agendas their unique culture, their HR and its needs and its expectations and personal functioning:
bullet The employees’ work experience.
bullet The individual’s self-realization as expressed in the way he operates and in the way he feels as a member of the organization
bullet The daily work experience and the overall organizational effectiveness as expressed in all the organization’s internal service aspects and the way in which the organization conducts itself in its various interfaces.

Knowledge, learning processes and training ensure high performance standards as well as the individual’s own growth and development.

There are four organizational processes that relate to the optimization of personal potential and development of organizational strength:
bullet The individual’s organizational engagement – attitudes and interpersonal relationships between the individual and the organization.
bullet Personal realizations and the individual’s performance management
bullet The daily work experience through all the internal services and the daily interactions
bullet The training, learning and personal growth experiences

Measurement and Performance Management, Organizational Attitudes and Interactions
From Satisfaction through Loyalty to Organizational Engagement
Organizational surveys and similar tools serve as constructive methods for maintaining continuous communication with employees, allows the company to express its interest and care, and develop a dialogue with the employees in all organizational levels. These processes align the strategic agendas, the culture and the current needs of the organization with the individual’s desires--the same individual who looks for self-realization and optimization in a successful organization.
Once this alignment occurs, the organization will better utilize its full potential with talented employees whose loyalty is not merely functional, but that feel a strong engagement with the organization.

Hundreds of such processes that we have performed and academic studies which have taught us that an engaged employee is someone who feels that he works in a fair environment in terms of what one gives and what one receives. When his or her daily work experience is a positive one and that there is room for personal development and growth. This leads to positive attitude towards the organization and to a motivation of the employee to be part of a successful organization which has a high social and business standard.

Positive daily work experience with room for personal development and growth, leads to motivation and a positive attitude. This then guarantees a successful organization with high social and business standards.
"Tmurot" has developed a unique Engagement Model and index to identify high risk or key employees, making management development training more effective and focused.

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